Nawal Abdullah

Customer service

Fujairah

Profile summary

Highly dedicated and customer-focused professional with extensive experience in customer service, call center operations, and sales support. Proven ability to manage customer inquiries, resolve complex issues, and drive sales through effective communication and problem-solving. Seeking a full-time position in a dynamic environment to leverage strong interpersonal skills and commitment to exceptional customer care.

Career highlights

Enhanced Customer Satisfaction: Increased overall customer satisfaction by proactively identifying customer needs and offering additional services.

Cultivated Customer Loyalty: Built a loyal customer base through personalized service and effective problem resolution.

Key skills

Skills
Customer Service Excellence: In-depth knowledge of customer support principles and best practices.Call Center Operations: Proficient in handling inbound/outbound calls, managing queues, and utilizing CRM systems.Sales & Negotiation: Skilled in identifying sales opportunities, upselling, and closing deals.Communication: Exceptional verbal and written communication skills, with a focus on clarity and empathy.Problem Solving: Ability to quickly assess situations, identify root causes, and implement effective solutions.Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint), Basic CRM Software, Computer Literacy.

Professional experience

Travel Sales & Customer ServiceOct 2025 - Present
Travel Agency

* Managed a high volume of customer bookings and inquiries, ensuring accurate and timely service delivery. * Resolved complex customer issues and complaints efficiently, coordinating with suppliers to achieve satisfactory outcomes. * Successfully increased sales by proactively identifying customer needs and offering additional services, enhancing overall customer satisfaction.

  • Managed a high volume of customer bookings and inquiries, ensuring accurate and timely service delivery.
  • Resolved complex customer issues and complaints efficiently, coordinating with suppliers to achieve satisfactory outcomes.
  • Successfully increased sales by proactively identifying customer needs and offering additional services, enhancing overall customer satisfaction.
Remote Sales RepresentativeOct 2025 - Present
Branded Products

* Promoted and sold a range of branded products through online channels, achieving sales targets. * Provided prompt and professional responses to customer inquiries, addressing concerns and providing product information. * Processed orders accurately and efficiently, and offered comprehensive after-sales support to ensure customer retention.

  • Promoted and sold a range of branded products through online channels, achieving sales targets.
  • Provided prompt and professional responses to customer inquiries, addressing concerns and providing product information.
  • Processed orders accurately and efficiently, and offered comprehensive after-sales support to ensure customer retention.

Education

High School or equivalent
High School